Privacy policy

NUUR Privacy Policy

Last updated: [DATE – 06.29.25

Welcome to NUUR (the “Store”, “we”, “us” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from nuur.co.za (the “Site”).

1️⃣ Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Your web browser, IP address, time zone

  • Cookies installed on your device

  • Pages or products you view, search terms, and how you interact with the Site

We refer to this automatically collected information as Device Information.

When you make a purchase or attempt to make a purchase, we collect Order Information, including:

  • Name

  • Billing address

  • Shipping address

  • Payment information (e.g. credit card numbers)

  • Email address

  • Phone number

Personal Information in this policy = Device Information + Order Information.

2️⃣ How We Use Your Information

We use your Personal Information to:

  • Fulfill orders (processing payment, shipping, order confirmations)

  • Communicate with you

  • Screen orders for fraud

  • Provide customer support

  • Improve and optimize our Site (analytics about browsing and interactions)

We may also use your information for marketing (only with your explicit consent where required).

3️⃣ Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us use your information, for example:

  • Shopify (our store platform)

  • Payment processors (e.g. PayFast, PayPal)

  • Delivery services

  • Analytics providers (e.g. Google Analytics)

We require all third parties to respect your personal data and process it lawfully.

4️⃣ Behavioural Advertising

We may use your Personal Information to show you targeted ads or marketing communications we believe may interest you.

You can opt out:

5️⃣ Your Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you

  • Request correction or deletion

  • Object to processing

  • Withdraw consent

To exercise these rights, please contact us at sales@nuur.co.za.

6️⃣ Data Retention

We keep your Order Information for our records unless you request us to delete it.

7️⃣ Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Check this page regularly for updates.

8️⃣ Contact Us

For more information about our privacy practices or to exercise your rights, please contact us:
📧 Email: sales@nuur.co.za
📞 Phone / WhatsApp: +27 78 541 15 65
📍 Address: Linden, Johannesburg, South Africa

9️⃣ Cookies

We use cookies to improve your experience:

  • Essential cookies (site functionality)

  • Analytics cookies (understanding site usage)

  • Advertising cookies (personalized ads)

You can control cookies in your browser settings.

0️⃣ International Transfers

We may transfer your data outside of South Africa. We ensure appropriate safeguards are in place for such transfers.

1️⃣ POPIA, GDPR and Other Laws

We aim to comply with applicable privacy laws:

  • Protection of Personal Information Act (POPIA – South Africa)

  • General Data Protection Regulation (GDPR – EU/UK)

  • California Consumer Privacy Act (CCPA – USA, if applicable)

We process your data lawfully, fairly and transparently.