Shipping policy

Thank you for shopping with NUUR. We’re committed to delivering your orders safely, quickly, and affordably throughout South Africa.

📦 Order Processing

  • Processing Time: Orders are processed within 1–2 business days after payment confirmation.

  • You will receive a confirmation email once your order has been dispatched.

⏱ Delivery Timeframes

We work with trusted national couriers to ensure fast and secure delivery:

Region Estimated Delivery Time
Local 1–3 business days
Regional 2–4 business days
National 3–7 business days

Delivery timelines may vary slightly due to external factors (e.g., public holidays, strikes, weather conditions).

💰 Shipping Rates

Shipping rates are calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions on select items or order values.

📍 Delivery Areas

We deliver across all major cities and towns in South Africa.
Please provide a physical address (no PO Boxes) and a valid phone number to avoid delivery delays.

🔁 Failed Delivery & Reshipping

If a parcel is undeliverable due to an incorrect address or failed delivery attempts, we will contact you. Reshipping fees may apply in such cases.

📦 Packaging

All products are carefully packed using branded or protective packaging to ensure they arrive in perfect condition.

❗ Notes

  • NUUR is not liable for delivery delays caused by couriers.

  • Customers are responsible for providing accurate delivery information.

📬 Questions?

If you have any questions about shipping, feel free to contact us:

📧 Email: support@nuurbrand.com
📞 WhatsApp / Call: +27 63 136 21 88
🕒 Business Hours: Mon–Fri, 9AM–5PM