Shipping policy

Thank you for shopping with NUUR. We’re committed to delivering your orders safely, quickly, and affordably throughout South Africa.

📦 Order Processing

• Processing Time: Orders are processed within 1–2 business days after payment confirmation.

• You will receive a confirmation email once your order has been dispatched.

⏱ Delivery Timeframes

We work with trusted national couriers to ensure fast and secure delivery:

Delivery timelines may vary slightly due to external factors (e.g., public holidays, strikes, weather conditions).

💰 Shipping Rates

Shipping rates are calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions on select items or order values.

📍 Delivery Areas

We deliver across all major cities and towns in South Africa.
Please provide a physical address (no PO Boxes) and a valid phone number to avoid delivery delays.

🔁 Failed Delivery & Reshipping

If a parcel is undeliverable due to an incorrect address or failed delivery attempts, we will contact you. Reshipping fees may apply in such cases.

📦 Packaging

All products are carefully packed using branded or protective packaging to ensure they arrive in perfect condition.

❗ Notes

• NUUR is not liable for delivery delays caused by couriers.

• Customers are responsible for providing accurate delivery information.

📬 Questions?

If you have any questions about shipping, feel free to contact us:

📧 Email: support@nuurbrand.com
📞 WhatsApp / Call: +27 63 136 21 88
🕒 Business Hours: Mon–Fri, 9AM–5PM